Hello: I recently upgraded to Office 2016, and whenever I use Word 2016, it freezes up. It is set to Compatibility Mode, like all my previous versions of Word (except the first one!), because many of my colleagues in small nonprofit organizations have older versions. I have an ongoing malware program and also did a complete scan and found nothing, so it's not a virus. I've also rechecked the settings, but I can't see anything amiss. The freeze comes like this: When I open an older text (from a colleague so it is in an earlier version of Word), it opens fine. But the first time I try to scroll or page down, it freezes. Also, when I try to save an older text, it freezes.

And when I reopen Word and click on the recovered text in the right-hand column, it freezes immediately. I seem to be able to create new texts, and even save them. Any ideas about how I can fix this?

This is my workhorse program so I really need it. ~~~~~~~~~~~~~~~~~~ Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 10 Home, 64 bit Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz, Intel64 Family 6 Model 61 Stepping 4 Processor Count: 4 RAM: 8094 Mb Graphics Card: Intel(R) HD Graphics 5500, 1024 Mb Hard Drives: C: Total - 932249 MB, Free - 656389 MB; Motherboard: ASUSTeK COMPUTER INC., Q551LNB Antivirus: Kaspersky Internet Security, Updated and Enabled. Hello reticentAJ, I thought you had the perfect solution – but unfortunately it didn't work. To answer your questions: I upgraded from Office 2010 to the current version by clicking on the Microsoft upgrade link that came up from the lower right-hand corner of my computer while using Word. Word is on my computer. I followed your instructions (from the article) but couldn't locate the Compatibility Pack add-in on the Uninstall page.

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Instead, the words 'Compatibility Mode' appears at the end of the heading on the top of my computer screen (in the blue section) whenever I open a document that was created in an earlier version of Word. Word still crashes each time I use it. In the screenshot below, it froze when I tried to open a 2014.pdf file. It also froze (after I reopened) when I tried to move the screen across my desktop.

There have been other times when it simply froze after I opened an old document and then clicked on it. Hope you have more suggestions. Unfortunately, I don't see the image you uploaded. Compatibility Mode should appear in Word when you are opening documents that are pre-2010. The reason I was checking to see if you had the Compatibility Pack is because it's only needed when you have an older version of Word. This allows you to open newer Word documents. But since you have the newest version, this would only cause issues with opening older Word documents.

I'm not sure what you mean by '2014.pdf file'. I'm assuming the pdf file was create in 2014? Try opening a new that pdf that was created in the last couple of days in Word. Does it still freeze?

If so, it's another symptom we can add to help troubleshoot the issue. Additionally, does this occur in any other Office product? For instance, if you try to open an older Excel file in Excel 2016, does it also freeze?

Just trying to narrow down the issue. Because this issue seems to be related to upgrading office, let's try to repair it. Here's the I'm referencing: 1. Hit the Windows key on your keyboard 2. Type Control Panel and hit Enter on your keyboard 3. Depending on the view you have, either select Uninstall a program or Programs and Features 4.

Look for Microsoft Office 2016, right click on it, and select Change. Note: You shouldn't have more than 1 Office installed on your computer. If you do, let me know and provide a screenshot 5.

You could choose either Online Repair or Quick Repair. Quick repair works faster, but doesn't ensure everything gets fixed like online repair. So I would choose Online Repair This will take some time. After it's done, I would restart your computer and then try to see if the issue is still persisting. Hello again AJ, I apologize for the long delay - I have been dealing with some serious family health issues in another state. I also must apologize for some mis-information I gave you. Can i remove outlook for mac 2011 without affecting office. I now remember (after searching my hard drive for Office 2016) that my recent upgrade was to Office 365!

That's the only program now on my laptop, so my version of Word that has been so troublesome must be Word 365? I don't recall the specifics of the upgrade (and can't find a way to get them - can you suggest how I could do that?) but I believe I asked for the programs to be resident on my computer - not sure tho, it was very late and I was tired after many over-long days of work and stress. As you suggested, I opened several older Excel files and they all functioned fine, no freezing even when I made edits and re-saved each one.